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  • When will my order arrive?
    Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and metal prints however, depending on order volume our turnaround time might be a little quicker or longer. If you require your order by a specific date please contact us to confirm. From mid-November to Mid-January the production times may also increase due to the holiday season. Please note shipping time is extra. You can reach out with questions any time by emailing us.
  • Can I pick up at your studio in Saint-Henri?
    Yes and No. All of my print orders are produced and shipped from my amazing fine art printing partner in Toronto. Due to the variety of sizes and style options I offer, I don't keep inventory at the studio. Calendars, greeting cards, ornaments and postcard packs can be picked up in my studio. Simply reach out by emailing us.
  • Can I cancel or change my order?
    Unless your order has already gone into production you can cancel it. Typically orders go into production the next business day, but sometimes same-day depending on the order time. Please contact me as soon as possible if you need to cancel your order by emailing us.
  • How is my order packed?
    My amazing fine art printing partner in Toronto are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
  • What company do you ship with?
    We ship within Canada using various reputable couriers such as UPS, FedEx or Canpar depending on order sizes and where it is shipping. International shipments are accepted and will be quoted on a case by case basis. Please contact me if you require an international quote. Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.
  • Do you have a return/exchange policy?
    I want you to LOVE your artwork! We will provide a no charge replacement or refund for any quality issues. We may request photos of the damage or to have the order returned to us and would provide a return shipping label. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact by emailing us.
  • Invoicing and Statements
    The invoice you receive will have my photography brand printed on it. On your credit card statement, the name of my incorporation Creative Solutions STB Inc will appear. Shaune Thompson Photography operates under this incorporation.
  • How do I contact customer support?
    You can reach out at any time by calling 514-941-3855 or emailing us.
  • How can I keep up with your new work?
    Follow me on social media everywhere @shaunethompsonphoto and scroll down to the footer to subscribe to my email list for exclusive offers and first dibs on new work.
  • Your privacy is important to us.
    The personal information you enter on the Merchant Link Pages such as credit card, name, phone number, email and mailing address, are protected by Wix. This site may request personally identifiable data from you (“personal information”), which may include your email address, and other personal information such as your address, telephone number, etc., and in the case of online shopping, credit card number and expiration date. Creative Solutions STB Inc endeavours to do its best to protect the privacy of your personal information and will not use this information except in connection with your use of this web site and for the development of the website so that we can provide you with the highest quality of services. We may use your email address to send you information concerning the organization and this website, unless you advise us that you do not wish to receive this information.
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